Universal Roofing & Exteriors

Gary B. Was very thorough and knowledgeable. He followed through with requests related to product and availability. He worked with me on pricing, matching or beating other quotes. I found the teams that did the work to be professional, to understand my desires and to be diligent in their work process. I would recommend Universal to anyone seeking exterior home project work.

I am extremely happy with the work completed for me by Universal Roofing and Exteriors. The work included new siding installation, repair of rotting sections of wood, and painting. I worked with Gary as my sales representative, and he was extremely helpful throughout the entire process. Crystal was very helpful when scheduling my work, as well. After a fairly long period of backorder by the manufacturer, Crystal was able to squeeze my work in during a few nice days this winter. The crew that completed my work was very efficient and skilled, and the supervisor (I believe his name was James) was extremely professional and explained everything very well (including the additional rotting wood that needed replaced). I was extremely impressed with James taking care of some accidental damage on my ceiling inside, which happened due to accidental dropping of a hammer. I assumed it was incidental damage, however James brought it to my attention and had it promptly fixed. You can't tell there was ever a hole in my popcorn ceiling now because the drywall man did a wonderful job! The painters also did a phenomenal job painting the trim, existing siding on my sunroom, and doors. I am overall very happy with the work, and would recommend Gary and Universal Roofing & Exteriors to everyone!

We have used Universal Roofing not only for repairs but for recent large project of replacing roof with composite slate and new gutters. They were easy to work with and professional at every step. Billing was transparent and held no surprises. The install took some time related to size of project but pace was consistent and crews did a good job with clean-up. Quality and customer support seems excellent. They have the skills for complex projects. If I needed another roof, I would contact them.

I was referred to Universal Roofing and Exterior by a family member. I visited their Website and was impressed how this Family owned company gave back to our Community! I had my roof replaced. I know what a "bad" Roofing Co experience is- I was able to escape their clutches! My experience with Universal Roofing was Top notch! The crew assigned did a great job with the exception of not protecting my plants. The supervisor of Universal Roofing documented the damage, I'm expecting some compensation for that; otherwise I am very satisfied with the results. You will not be disappointed with this company. Great Job!

The whole process started good and this rating does not reflect our actual salesperson who has been in contact. However, we met with them over 2 months ago, paid the initial check to get the project started and even got a supplement approved through insurance. However, the office has made no attempt to put us on the schedule or even keep us updated as to why we have not been scheduled. Not in a rush for the project, especially with freezing weather coming, but to receive no information from their office to even give an update is not what was expected with how the process started.

Universal roofing is a family owned and operated, and have been around for 35 years. They did my parents roof 20 years ago and did my roof in 2020. Turned out really well, and had no issues. Universal installed gutters, downspouts, siding, windows, doors, flat roofs, steep roofs, and can do copper bays. I was thinking about switching to a metal roof over the front porch but decided not to do it. The roof took 1 day to remove and install. The crew worked until 8:00 PM and was starting at 7:00. Gutters were installed a week later. Communication was excellent and the quality of work was amazing. They cleaned my yard very well and protected my plants. No issues with the install.

This place is a joke.. They were recommended to us by our insurance company (shame on them and I will be filing a complaint about them with our insurance company) after our home was hit by the storm. This was our first claim ever so the process was very new to us. We had damage to the siding of our home and fence. They put a tarp on the side of the home and gave us a quote to paint and fix boards on the fence which was extremely high. We asked around and decided to call other companies to get quotes on new fences. We had a brand new fence installed for what they wanted to fix and paint old boards.. Once we received our insurance check I called their office to make good on the repairs they made for the tarp on the side of the home. The ladies in the office told me the bill was paid and we were good. I called twice to verify (a 2nd call a different day) and the lady in the office was to call me back that afternoon if there was any discrepancies. I never received a call back nor did we receive a bill in the mail. This was in late June early July 2023.. Here it is mid December and now I am being harassed saying my bill was never paid even though their office said the bill was paid and I tried to pay it. I got several emails from 3 different people in a matter of 1 day Justin, Matt and Gary. I would never do business with this company. They are very shady, expensive and don't conduct business well at all. I tried to pay a bill and it's not my fault their office said my bill was already paid for and taken care of. This is not a place you want to do business with.